Frequently Asked Questions

Fitting is performed in partnership with a hospital or clinical site. A Mexical clinician takes measurements, performs an initial alignment, and schedules a follow-up at two weeks and again at three months for smart-prosthetic firmware calibration.

A smart prosthetic incorporates embedded sensors, a peripheral nerve interface, and adaptive firmware that learns from the patient's actual movement. Conventional prosthetics are mechanical-only. Our Series 7 leg and articulating hand are smart prosthetics.

Yes. Our pediatric prosthetic limb is designed in modular segments so that the device can grow with the child, with three-month review cycles built into our pediatric care pathway.

We serve patients and clinical partners in the United States, Canada, and Mexico, with active expansion work in the EU and Japan.

Patient information is handled under strict access controls supervised by IT Director Sam Miller and our cybersecurity team. Cross-border data movement involving the Mexicali site follows our published privacy and compliance procedures.

Coverage varies by carrier and country. Our sales team works with public and private hospitals, as well as medical insurers, to support claims documentation. Please contact your fitting clinician for carrier-specific guidance.

We support clinical trials through our Clinical Trial Coordinator Maria Flores, who works with hospitals, ethics committees, and research partners on consent, data handling, and patient follow-up.

Tours are arranged on a case-by-case basis for clinical, regulatory, or government-contract partners. Please contact your Mexical representative to discuss a visit.